Q. How can I place an order for a lighting product or lighting system?
A. If you are a specifier, designer, architect, or other lighting professional, RAYLIGHT lighting specialists are available to assist you. Simply contact us at 01525 385511 or e-mail to info@raylight.co.uk. We can guide you through planning your system, choosing the right systems, lights and parts, and placing orders. If you are a general consumer interested in any of our products please contact our office at 01525 385511 or email at info@raylight.co.uk.


Q. What is the typical lead time for orders; how long will it take for me to receive my products?
A. Lead time varies by manufacturer, generally we are able to despatch products within 7-10 days. Shipping is generally 3 to 4 days and we can often express orders if necessary. If your requirement is urgent please call us and we will do our best to meet your requirement.
It is always best to check the required date and we can advise on the correct lead time for your individual project.


Q. How do I get pricing and more detailed information on your product range?
A. The best way is browse the web site and identify the areas of most interest to you. You can then contact us and discuss your needs or to request the relevant catalogue or we can e-mail a .pdf file. Either way we are on hand to ensure that you get the detail and assistance that you need be it technical detail, product selection or pricing.

technical/troubleshooting

Low Voltage Track & Cable Systems and Transformers


Q. Where can I put my transformer and how far from the system can it go?
A. the transformer (inductive) should be mounted in a ventilated area no more than about 2m away from the system to avoid significant power drop. On most systems longer than 5m the power feed connection to the system should be close to the centre point of the system to evenly distribute the power drop along the track. For transformers with a thermal breaker, the transformer should be mounted so that heat will rise away from the breaker so wall mounting is preferable. Special transformers are available which can be placed up to 16m away from the track system with no effective power loss. (contact us for more details)


Q. How many supports do I need for a typical track system?
A. As a rule of thumb, supports should be placed approximately every 1m along a track. This varies according to the type of system used, the shape of the system, and the number and relative heaviness of fixtures the system will carry.


Q. How can I get installation instructions on the systems or further technical help?
A. Installation instructions are delivered with the product. If the installation was specified by RAYLIGHT then we are be able to offer a more specific guide for for that particular system. For more assistance and technical questions please call us on 01525 385511. You can also contact us by email at info@raylight.co.uk